After purchasing the All-In-One Listing Package, you’ll be receiving an email from our system immediately to confirm your order.

After that, your Personal Assistant(PA) will set up the Demo Listing and let you preview the migration results on your Target Channel(s).

When everything is well-prepared, PA will run Full Listing for you and make sure have a thorough check at your store both front-end and back-end to ensure that all the data is transferred accurately.

All-in-One Listing Package is right solution for you when:

→ You have an enormous database that needs listing
When choosing the AIO package, the huge amount of existing data is guaranteed to be safely transferred to the Target Channel(s) by our Personal Assistant, aka LitCommerce expert. They will ensure the best conditions for your listings, perform the listing and ascertain the proper operation of your new store.

→ You have special requirements
Our Personal Assistant will satisfy your demand on the new platform. You can request us to adjust code or migrate specific entities. Just let us know what you need, we will fulfill it.

→ Experts are needed to ensure your store’s normal operation
There are several crucial steps you have to follow after the listing to make sure your store on a new platform runs smoothly. With AIO Package, you won’t have to get your hands dirty as our Personal Assistant will fully handle the rest and deliver a good and ready store to you.

With the All-in-One Listing Package, we make sure to reply to your ticket in less than 12 hours after your ticket is submitted (except Saturday, Sunday and holidays). Late responses can be caused by the following reasons:

• Network or system problems occur. Your email couldn’t reach us due to errors of email system or our support system.
• Your ticket is submitted in our break when we haven’t been back to work (our working time is from 8:00 to 18:00 from Monday to Friday – GMT+7)

If you have got no response in over 24 hours since you submitted a ticket and this issue is not due to the reason #2, please send us an email to contact@litcommerce.com. We will check our system and contact you soon. Thank you for understanding!

→ Pre-sales support channels:

• Live chat
• Video/phone call

LitCommerce Customer Support team is available 24/7 on business days and even weekends to support you, excluding national holidays:

• Tuesday to Saturday: 00h00 to 23h59
• Sunday and Monday: 08h30 to 23h59

*Timezone: UTC+7

→ Post-sales support channels:

• Ticket
• Skype
• Microsoft Teams

LitCommerce Customer Support team is committed to supporting you within Standard Response Time, which varies depending on your migration package and the ticket submitting time.

• Weekdays:
  All-in-One Listing: 12 hours
  Basic: 24 hours
• Weekends:
  All-in-One Listing: 45 hours
  Basic: 54 hours

Note: Non-working day will be announced in our Social Chanels and Live Chat system.

With All-in-One Listing Package, you just need to pay one time to use our service. No monthly fee is required!

If you forget to apply a discount code during checkout your order at the Order Confirmation step. In this case, the migration price will not include a discount and LitCommerce will not refund this discount amount.

This is because PayPal will underestimate our reputation whenever we make a refund. However, good news is that we will add this amount to your balance manually in your next migrations.

There are many ways to contact LitCommerce:

• Submit your questions to our ticket system (highly recommended)
• Email us at contact@litcommerce.com.
• Chat with us via live chat (click to chat box at the bottom-right screen on LitCommerce page)

Note:

• We do not support via Facebook, LinkedIn, Twitter.
• We are working on business days only, excluding national holidays and weekends.

LitCommerce commits to providing you with the best quality services. We always tries to fulfill your needs in the most comfortable, courteous, and productive way.

However, it is inevitable that customers may sometimes be dissatisfied with the LitCommerce service provision.

If you feel unpleasant with any services we provide, you could give us your feedback directly so that we can find out whether it is our mistakes or just a misunderstanding between two sides. Whatever the problems are, we will try to sort them out with a view to bringing the best services to our customers.

Please tell us when any problem arises. We are always willing to receive your feedback to improve our services.

LitCommerce has in place a Customer Complaints Procedure, to ensure that all complaints are investigated thoroughly, fairly and in confidence. Please click here to send us your complaint.