LitCommerce User Guide

Welcome to LitCommerce! The purpose of this guide is to help you fully understand the LitCommerce app and effectively manage all aspects of your multi-channel business by making the best use of our built-in features.

Customer Support

LitCommerce always strive to bring you the best possible customer service. As the multi-channel selling expert, we are proud to receive ratings from 4.8 to 5 on the scale of 5 stars on many platforms such as Serchen, Trustpilot, Capterra and G2.

LitCommerce provides 24/7 support, meaning you will receive responses from us during weekdays and weekends. Our dedicated support team will always find the best solution to all of your problems, no matter how hard they can be.

LitCommerce Contact Us

We also ensure the lowest response time, along with maximum efficiency to take you to the finish line as soon as possible.

For more details, please see below: 

Standard Support Hour (for pre-sales support)

LitCommerce Customer Support team is available 24/7 on business days and even weekends to support you, excluding national holidays:

– Tuesday to Saturday: 00:00 to 23:59

– Sunday and Monday: 08:30 to 23:59

* Timezone: UTC+7

Pre-sales support channels: Video/phone call schedule

Standard Response Time (for post-sales support)

LitCommerce Customer Support team is committed to supporting you within Standard Response Time, which varies depending on your integration package and the ticket submitting time.

If you submit a ticket from 17:00 to 20:00 (UTC+7), the response time may vary up to 15 hours due to the time difference.

Post-sales support channels:

  • Ticket
  • Skype
  • Microsoft Teams

Please note that the Standard Support Hour & Standard Response Time are only applied for our Customer Support department, including the Sales team & Customer Support team.

Note: Non-working days will be announced on our Social Channels.

Have Any Questions?

Please do not hesitate to visit Help Center or Contact Us for further assistance.

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