eBay was among some of the best selling platforms across the entire internet. Simple but effective, that’s the core business philosophy eBay has aimed for since day one. With the auction-selling system, eBay creates a fair and competitive environment for both sellers and buyers to join in.
The multinational eCommerce company uses reviews as an important tool for all merchants to build credibility for their online stores and also for shoppers to quickly find the best deal. Hence, eBay product review plays an important role when it comes to making use of this amazing marketplace.
In this article, we will bring you everything you need to know about eBay product reviews including:
Have an online store already and wonder how to manage when open one more online store? LitCommerce allows store owners to list products on top marketplaces and integrate eBay store with other selling channels with ease.
After purchasing a product on this top online marketplace, nearly all customers want to leave a review as feedback for both the product and the service they received. In addition, it’s also evident for other buyers to consult before purchasing the product. Hence, it’s a good idea to understand and make use of eBay product reviews whether you are a buyer or seller.
One notable benefit of eBay is that the marketplace allows both buyer and sellers to leave their reviews. Buyers rate sellers on service, pricing, customer service, product description accuracy, and product quality. On the other hand, sellers rate buyers on payment speed and overall transaction satisfaction.
As a seller, you can also use an eBay product review as an excellent tool to say thank you to your customer. You should leave a review for the customer as soon as they complete the payment.
Follow the 3 simple steps below to leave an eBay product review.
Note: Feedback left for buyers cannot be changed once submitted.
check out our guide on how to see sold items on eBay, where we provide step-by-step instructions to help you track successful sales, analyze market trends, and refine your product review strategy based on what customers are actually buying.
Check out our guide on how to see sold items on eBay, where we provide step-by-step instructions to help you track successful sales, analyze market trends, and refine your product review strategy based on what customers are actually buying.
As a buyer, leaving feedback means you’re telling the seller what you think and letting other buyers know about your experience. Your feedback combines with others to build a rich base of knowledge, so it’s going to be much easier to find a great store for everyone next time using eBay.
After purchasing, eBay will send you an email reminding you to leave feedback for your seller. You can use the link from the email or go to Purchase History at My eBay
Below are 2 simple steps to leave an eBay product review as a seller.
No one wants a bad review, it’ll lower your store’s credibility and also reduce the conversion rate. That’s why you should carefully monitor all your eBay product reviews from day one. Indeed, according to Brightlocal, only 48% of consumers would consider using a business with fewer than 4 stars.
Being said, it’s impossible to do business without a complaint from your customer. It’ll happen sooner or later. With the eBay rating system, this marketplace even makes it easier for customers to identify the best store by its reputation. Hence, a bad review can cause damage to your sale.
eBay offers two options when merchants need to remove a review from their store. You can either ask the customer to change, remove feedback, or request eBay to remove it.
eBay allows you to ask your customer to revise or remove their negative feedback. However, for every 1000 feedback in a year, you only have 5 times to make the request for review revision.
Therefore, it’s important to use these requests wisely. You should use it if the feedback is bad and it might affect your reputation rather than neutral feedback. Also, carefully consider if the buyer is willing to update and change their feedback before making the request. So, remember to make contact and find out more about your customer as much as possible.
When should you try to change negative feedback :
Note: Make sure to constantly monitor the feedback you receive and reach out to customers quickly because revisions must be made within 30 days of the feedback being posted.
To do so, go to the eBay Feedback Forum.
The second choice is to report your customer in case they violated eBay policy. Keep in mind that you only have 90 days since the original transaction.
When should you report a buyer review:
After that, the eBay team will quickly investigate the report and will remove the feedback for you.
While customer reviews provide valuable insights into product performance, you can take their research further by utilizing eBay Terapeak, a powerful tool that analyzes market trends and competitor data to identify hot-selling products.
Each eBay store has a feedback score next to the star at the Seller Information that customers will see every time they make a purchase. According to eBay, the seller ratings let you know how other buyers have found the experience of making a purchase from your seller. The higher the seller’s feedback score, the better the seller.
Note: Buyers can leave feedback on any transaction that they’ve had with a seller over the previous 60 days.
A buyer’s feedback for a seller is made up of three parts:
eBay will calculate your feedback score based on this standard:
The color of the star next to your store name shows your store’s reputation and helps customers find the best store for their purchase.
While product reviews offer crucial insights into customer satisfaction, understanding market demand is equally important for eBay success. To optimize your selling strategy, consider exploring our guide on the 10 best-selling items on eBay, which highlights top-performing categories and products that consistently attract buyers and generate sales.
That’s everything you need to know about eBay product review, from leaving a review as a customer or seller to removing the bad review from your customer to the eBay feedback score system. Keep in mind that eBay review is your reputation, the more you invest in improving customer feedback, the more trust you can gain from your buyer.
Other than eBay, there are tons of marketplaces for you to find new customers, such as Amazon, Google Shopping, or Etsy. You can totally build a multichannel store and look for more opportunities to expand your business. If you need a user-friendly and affordable selling tool to help you with the management job, we highly recommend LitCommerce – the perfect multi-channel selling tool for SME businesses.
Leave us a message if you need more information. Also, follow our Retailer Blog and join our community for more exciting eCommerce news and tips.
Good luck!
This post was last modified on Aug 2024 6:51 am
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