Learning how to get reviews on Etsy is crucial. Accordingly, getting positive Etsy shop reviews is a key task for any online seller, and they can make or break your online business.
Are you having trouble getting customers to leave five-star ratings? This guide offers help with that. If not enough people are sharing feedback, the tips inside will interest you. This article will guide you on how to get reviews on Etsy in 3 ways:
- 1. Ask for reviews in the confirmation email
- 2. Send a follow-up message to buyers
- 3. Include a Thank-you card in the packaging
Whether reviews are an issue or not, take a look. You’re sure to find approaches that work well for your shop when looking for how to get Etsy reviews.
Do you want to get more sales on Etsy? Gaining 5-star ratings can be a way, but there are more! Check out how to get more sales on Etsy guide to learn more!
When to Ask for Etsy Shop Reviews?
Many sellers spend time worrying about how to ask for a review on Etsy. However, when requesting feedback is also important, let’s focus more on finding the optimal timing.
There are two main factors to consider.
- The first is time of day. The best time to request Etsy reviews for sellers are usually 2-3 PM and 6-7 PM. This is because people share opinions about online purchases during these periods.
- The second factor is where the buyer is in their journey. It makes the most sense to ask once the customer has received the product. At this point in the buying process, they can provide an informed review for your Etsy shop.
Now, let’s look at some effective ways to request reviews on Etsy once a buyer has the item in hand. Exploring different review request methods can help get more feedback.
How to Get Reviews on Etsy Simply and Effectively in 2024?
Are you looking for ways to get more reviews on Etsy? Do you think there is only one option for getting feedback? This next section will provide the answers. Before digging into how to get reviews on Etsy, let’s see when the best time to request them is.
Seeking reviews from buyers is important when you want your Etsy shop to expand. To persuade people to leave feedback, follow up after purchases matters. Here are some approaches to asking for ratings if you wonder how to get reviews on Etsy.
1. Ask for reviews in the confirmation email
Etsy shops often set up automatic emails that appear after buyers pay. These confirmation emails present a chance to politely ask for Etsy shop reviews. Data suggests including a review invite in these emails could obtain ratings from around two-thirds of purchasers. The rest may not see the prompt or opt not to review. However, simply adding a request raises the likelihood of a response by over 60% compared to not saying anything.
Then, how to get reviews on Etsy via confirmation email? For example, a short message after order details in these emails could be:
Dear [Customer name),
Thank you for your recent purchase from [shop name]! I hope you had a pleasant shopping experience.
Once you’ve received and used the item, I would love to hear your thoughts on it. Good or bad feedback is so helpful to enhance the customer experience.
If you get a moment, please share a review on my Etsy listing at [link]. Your input will aid in continued improvements.
Thank you in advance for taking the time,
(Etsy shop name)
2. Send a follow-up message to buyers
Once an item is delivered, you can message the customer thanking them and asking for feedback. If no review is left after a while, a friendly reminder is understandable. Sending a message when the purchase just arrived is ideal for obtaining Etsy seller reviews.
Then, how to request a review on Etsy via message? Go to “Orders & Shipping” and click the order to send a note. You can ask if they’re satisfied and gently suggest sharing thoughts. Ensure to express gratitude for their business and consideration. Plus, don’t repeatedly email buyers – you don’t want to spam anyone.
Follow-ups are effective when done selectively and respectfully. You can add a link to your review page in your message to simplify the process for customers to share their feedback. You don’t know how to get reviews on Etsy and what to include in the messages to your customers? Here’s a sample message you can use:
Hi [customer name],
Thank you for your purchase! I’m glad to hear you’re enjoying the product. If you have a moment, I’d be grateful if you could share your experience through a quick review on our Etsy page: [link to review section]. Feedback is so helpful for small shops like ours. Please let me know if you need anything further.
Thank you so much!
3. Include a Thank-you card in the packaging
Another easy method how to get reviews on Etsy is adding a small insert card within shipments. Have you received an online order that included a thoughtful handwritten note card from the seller? Those personal details can make an impression. Insert cards can contain brief and polite messages thanking the buyer and then gently requesting feedback.
Tools like Canva offer plenty of templates for designing simple yet impactful cards. The sample below allows sellers to customize cards easily, including review requests, to include in mailouts.
How to Get 5-Star Etsy Seller Reviews: 7 Effective Ways
Garnering positive customer ratings plays an important role in achieving the coveted Star Seller badge on Etsy. This badge helps buyers easily identify shops that consistently deliver excellent merchandise and service. Therefore, aiming for 5-star Etsy reviews for sellers aligns with effective promotional efforts on the platform.
Gaining positive ratings on Etsy is crucial for future success, especially if you are a new seller. How do you get all-positive reviews on Etsy? Keep reading to learn the 7 best ways to do so.
Do you want to start a business with Etsy but have a tight budget? No worries! Check this guide on how to start an Etsy shop with no money to minimize all the potential costs.
1. Offer the best quality
Providing products of excellent quality is paramount for any business, as it directly impacts customer happiness which could result in good Etsy reviews for sellers. Quality also builds brand reputation over time and increases repeat customers.
This aspect is especially important on a site like Etsy that focuses on handmade items. Make sure the items customers receive completely meet or exceed their anticipated standards. The materials and size are as stated, while the craftsmanship reflects precision and care.
2. Keep your shop honest
It’s important for online marketplaces and sellers to represent inventory accurately. Honest description is especially crucial on a site like Etsy that stays focused on unique handmade and vintage items.
When creating listings, ensure thorough transparency in descriptions, titles, and images. Plus, you can clearly communicate return policies in the description as well to avoid surprises. Digital goods vendors, in particular, should establish no-refund terms transparently to manage expectations upfront.
The Etsy experience gains value through authentic showcasing that matches what customers receive. Frontloaded sincerity prevents misunderstandings and maintains trust, helping gain more positive Etsy shop reviews.
3. Provide exceptional customer service
Providing excellent customer service should be a top priority for any brand to establish a reputation. That can help you earn 5-star Etsy seller reviews by showing how much you care about the customers.
So, how to get reviews on Etsy with 5-star ratings for customer service? You can outsource a dedicated virtual assistance team to handle inquiries affordably yet proficiently around the clock. Besides, don’t forget to offer seamless returns and free shipping to ease the client experience.
The objective is to leave all impressions focused primarily on the quality of service received rather than other variables like cost. Attentive support builds goodwill that spreads through word-of-mouth, growing the business through satisfied patrons.
4. Address any mistakes immediately
Mistakes will inevitably happen occasionally in any business venture. In eCommerce, potential mix-ups include:
- Shipping incorrect items;
- Adding unexpected fees;
- Sending damaged products.
However, how situations are handled makes all the difference. If you can acknowledge and promptly address errors, you can gain back the trust of the customers. That is also a way on For example, consider a situation where you mistakenly send the wrong item, and the customer seeks a refund.
In this scenario, ensuring an immediate refund, taking responsibility for the mistakes, and dispatching the correct item. That helps you build trust in the buyers and can lead to getting good Etsy shop reviews from them.
Sometimes, you know the mistakes are not your fault, yet the customer still leaves bad reviews that can affect your shop. In that case, you can ask Etsy to delete the reviews. How do you delete a review on Etsy? Click the link for more info!
5. Accurate shipping time & processing time
Timely order fulfillment is important for customer satisfaction. Meeting posted shipping estimates can increase the likelihood that buyers leave good reviews of your Etsy shop. If unexpected delays occur, you better proactively notify purchasers with a personalized message explaining the changed time frame.
Also, ensure processing periods listed match actual abilities to manage expectations appropriately.
Pro tips: To avoid any unexpected late shipping, you should review workflows to set order handling and shipping time accurately.
6. Surprise and delight with thoughtful touches (gifts or coupons)
Isn’t it delightful to receive surprise items or personal messages from online sellers? Etsy shopping is different as each purchase supports individual vendors like you. Expressing your gratitude to customers by adding small gifts can be one of the inspiring Etsy packaging ideas that can get your buyer touched. That’s how to get reviews on Etsy without too much effort.
Going the extra mile with some thoughtful gestures like a handwritten thank-you note and attractive packaging can bring smiles and potentially influence positive reviews. Some nice suggestions for extra touches you can consider are:
- Small gifts or product samples;
- Coupon code for future purchases;
- Extra templates for digital product sales.
7. Always follow up
Following up with customers after a purchase in a strategic manner has several benefits. Initially, it allows the buyer to bring up any problems with their order so the issues can be addressed promptly before a bad review. You can also ask for ways to improve and avoid repeat issues down the line.
The final follow-up also presents a chance to politely ask customers to submit their reviews on the shopping experience to help other buyers know more about your business. Proactively resolving concerns and obtaining input sets the stage for continued satisfaction and getting 5-star Etsy reviews for sellers.
How to Get More Reviews on Etsy: FAQs
There are several ways of how to get reviews on Etsy. You can combine all these methods to better the chances of receiving positive feedback. Here’s how to get customers to leave reviews on Etsy: A shop’s average star rating on websites is calculated based on reviews from the past year. As time passes, any reviews older than 12 months are no longer included in the average. The percentage rating can change as reviews fall outside the 12-month window, depending on the number and rating of reviews that drop off versus those that remain. Etsy sends an automated follow-up message after the customers receive their orders. You can enable and disable this feature. A thing to keep in mind is that this is an automatic and impersonal reminder. So if you ever asked: how to get reviews on Etsy, you better send personalized messages to your buyers. To access your customer reviews: For the Etsy Seller app, view your reviews by tapping More. Then, under Shop, select Reviews.
Get More Etsy Sellers Reviews to Boost Your Reputation!
To sum up, asking for customer reviews on Etsy is crucial for a successful Etsy store. Knowing how to get reviews on Etsy enhances your visibility and fosters trust and credibility with potential customers. So, how do you ask a buyer for a review? We hope that by reading this guide, you can find the most suitable ways to request positive feedback from your customers.
If you find this guide helpful and want to read more articles like this, come visit our blog now! Should you have any eCommerce-related questions, feel free to contact us. LitCommerce’s support team is around the clock to assist you.
