Refund Policy

Except as specifically set forth in this section, all LitCommerce services are prepaid for the period selected (monthly, yearly or otherwise) and are non-refundable. This includes accounts that are renewed in accordance with the previous section.

Users on our 12-month free trial may cancel or downgrade their accounts, free of charge, at any time up until 12 months after their account was created. The day of creation constitutes the first day of the 12-month trial.

When paying users cancel their account, they will not be issued refunds for their most recent (or any previous) billing. The single exception to this is NON-TRIAL annual subscribers. Annual subscribers who wish to cancel or downgrade and request a refund may do so within 30 days of the day on which they were charged for their account; in these cases, only a partial refund equivalent to 80% of the annual fee will be returned. Other requests for refunds may be processed at the sole discretion of a LitCommerce staff member.

All cancellations and downgrades are processed automatically. To cancel or downgrade, please click the link or button that says “Cancel” and follow the instructions.

If you have a question while canceling your account, you must give our email staff adequate time to respond to your message. Delays in our support system do not qualify as a reason to extend your trial period, or excuse canceling after 30 days. Cancellation requests sent via email to contact@litcommerce.com will not be processed and will be replied to with an automatic response. You must use our form to process your cancellation.

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