Moon Mountain Gems: Solving Multichannel Inventory Sync Across 5 Platforms
| SALES CHANNELS Etsy · TikTok · Shopify |
LISTINGS >12,000 listings |
LITCOMMERCE MEMBER SINCE April 2025 |
The seller
Hannah Jolly runs Moon Mountain Gems, an online business of nearly ten years selling on Etsy, eBay, its own website, a wholesale website, and TikTok Shop.
The challenge
Moon Mountain Gems’ previous inventory tracker couldn’t link its wholesale site and TikTok Shop to the rest of its catalog, leaving inventory out of sync across the business no matter what the team tried.
The solution with LitCommerce
Moon Mountain Gems switched its full multi-thousand-listing catalog to LitCommerce. Even as an established business with thousands of existing listings, the initial sync went smoothly, including the TikTok Shop connection that no previous platform had been able to sync successfully. When questions come up, LitCommerce’s support team responds by live chat almost immediately with a real person, not an automated reply.
The results
Moon Mountain Gems now has Etsy, TikTok Shop, and its wholesale channel synced together for the first time in ten years of business, calling the switch a game changer and the customer support the best the team has experienced.
A Game Changer for Our Business
“We have been an online business for going on ten years now. We are on Etsy, eBay, have our own website, a wholesale website, and TikTok shop. Our previous inventory tracking did not link our wholesale and TikTok shop. LitCommerce is a GAME CHANGER… Even with us as an established business with thousands of listings, syncing everything for the first time was a breeze.
What makes it incredible is their CUSTOMER SERVICE. They have a chat box like every other company, however, they respond almost immediately and it’s a real person! No AI, no automated messages, real people helping you in real time!”
— Hannah Jolly, Moon Mountain Gems (See full review on Shopify)