Top-Notch Support, Fast Escalation: How Naked Pear Runs Its Shopify-to-eBay Channel Selling

Naked Pear uses LitCommerce to sell across Shopify and eBay, backed by support the team calls top notch.

The seller

Naked Pear sells from Shopify and lists its catalog of around 3,000 items on eBay.

The challenge

Channel selling across Shopify and eBay means questions come up that a seller can’t always answer alone, and when they do, a slow response can stall the whole workflow.

The solution with LitCommerce

Naked Pear runs its Shopify-to-eBay channel selling through LitCommerce. When support hasn’t had an immediate answer, the team has escalated quickly to someone who could help and stuck with the issue until it was resolved.

The results

Naked Pear continues to run its Shopify and eBay channel selling through a platform it describes as smooth and easy to use, with customer service the team calls a standout part of the experience.

“This is a fantastic platform and the customer service available is top notch. If they don’t have an answer they quickly escalate it to someone who can help and will do whatever it takes to get it resolved. The platform is smooth and easy to use and I highly recommend it.”

“Thanks LitCommerce for a great solution to channel selling — which I use for Shopify and eBay.”

— Naked Pear (See full review on Shopify)

Sell everywhere your buyers are

LitCommerce connects your store to 10+ marketplaces from one dashboard, with a 15-minute sync cycle and near-24/7 human support. Start a 7-day free trial at LitCommerce.