Meet Erik Salamon from Long Island, New York. Erik is the proud owner of guitarrepairparts.com, a website dedicated to selling a wide range of guitar parts. From proprietary components for electric and acoustic guitars to the smallest screws and washers, Erik’s business caters to the needs of guitar enthusiasts and professionals alike.

Challenges

Erik’s journey with LitCommerce began when Reverb.com discontinued their in-house built integration. At that time, Reverb accounted for the vast majority of his business, and Erik was concerned about maintaining his sales channels. This initial challenge was compounded by the fact that both eBay and Reverb, which he relied on for their free integrations with Shopify, suddenly discontinued these services. Erik found himself in a predicament, needing a reliable solution to keep his multichannel sales running smoothly.

Solution

Fortunately, LitCommerce was the first to market with a solution, providing a seamless integration just when Erik needed it most. In addition to Reverb, Erik also sells on eBay, a decision he made to diversify his sales channels. Initially, he used another platform for eBay, but found its user interface clunky and outdated. After familiarizing himself with LitCommerce, it became a no-brainer to switch his eBay integration over as well, allowing him to run both channels from one seamless platform.

The convenience of seamlessly switching between platforms and making updates across all channels has been a significant advantage for Erik. He particularly appreciates the ability to change something once on Shopify and have it reflected across all platforms via LitCommerce with a simple refresh.

Outcome

Since using LitCommerce for multichannel sales, Erik has seen tremendous growth in his business. Surprisingly, his eBay sales have surpassed those on Reverb, a development he did not anticipate. What started as a backup channel has now become a significant source of revenue for his business. While Erik praises LitCommerce, he acknowledges a few areas for improvement.

Occasionally, there are errors where orders don’t get pushed to Shopify, requiring vigilance on his part to ensure everything runs smoothly. Despite this, Erik speaks highly of LitCommerce’s support team. Despite the time zone difference, they have been timely, courteous, and efficient in addressing and resolving issues. Erik Salamon’s experience with LitCommerce highlights the platform’s ability to provide seamless multichannel sales management, excellent support, and significant business growth.

His story is a testament to the positive impact LitCommerce can have on small businesses looking to thrive in the competitive eCommerce landscape.